Exchanges & Refunds

Exchanges & Refunds

At Rosie's Store we are committed to ensuring your complete satisfaction with every purchase. If you need to exchange an item or request a refund, our straightforward and hassle-free policies are designed to make the process as smooth as possible. Please review the information below to understand our Exchanges & Refunds procedures.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, your item must meet the following criteria:

  • Time Frame: Returns must be initiated within 30 days of the purchase date.
  • Condition: Items must be unused, undamaged, and in their original packaging.

2. Return and Exchange Policy

  • Returns: If you are not entirely satisfied with your purchase, you may return it for a full refund or store credit, provided it meets the eligibility criteria.
  • Exchanges: Should you need a different size, color, or a different product altogether, we offer exchanges subject to availability.
  • Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons, including:
    • Digital Download Files
    • Customized or Personalized Items

3. How to Initiate a Return or Exchange

Follow these simple steps to begin your return or exchange process:

  1. Contact Our Support Team:

    • Email Us: Send an email to info@rosiesstore.net with your order number, item(s) you wish to return or exchange, and the reason for the return.

  2. Prepare Your Package:

    • Original Packaging: Ensure the item is securely packaged in its original packaging.
    • Include Documentation: Attach a copy of your receipt or proof of purchase inside the package.

  3. Ship the Item Back:

    • Shipping Address: Our support team will provide you with the correct return address.
    • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Rejection: If your return does not meet our eligibility criteria, we will notify you and return the item to you at no additional cost.

5. Exchanges

If you need to exchange an item for the same product in a different size, color, or style:

  • Availability: Exchanges are subject to product availability. If the desired item is unavailable, we will offer a store credit or refund.
  • Processing Time: Exchanges will be processed within 3-5 business days after we receive your returned item.

6. Damaged or Defective Items

We take great care in ensuring that our products arrive in perfect condition. However, if you receive a damaged or defective item:

  • Contact Us Immediately: Reach out to our support team within 3 days of receiving the item.
  • Provide Evidence: Include photos of the damage or defect to help us assess the issue.
  • Resolution: We will offer a replacement or refund based on the nature of the problem.

7. Shipping Costs for Returns

  • Standard Returns: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
  • Free Returns: Occasionally, we may offer free return shipping promotions. Stay updated by subscribing to our newsletter or following us on social media.

8. Refunds for Digital Products

Please note that digital download files are non-refundable once the purchase is completed, except in cases where the file is defective or corrupted upon download.

9. How to Contact Us

If you have any questions or need further assistance with your return or exchange, our friendly customer support team is here to help:

Thank you for choosing Rosie's Store! Based in Illinois, USA, we are dedicated to providing you with exceptional products and outstanding customer service. Your satisfaction is our top priority, and we are here to ensure your shopping experience is nothing short of delightful.

Please note that all return and refund requests are subject to our policies and terms of service. We reserve the right to update these policies at any time, so please review them periodically.