Refund policy

Returns & Exchanges Policy

ROSIE'S PAW JEWELRY LLC.

Cancellations:

Cancellations or any changes to your order must be communicated within 1 hour of placing it. Please reach out to us promptly at info@rosiesstore.net. Once custom work has commenced, cancellations are not possible.

Return Policy:

At Rosie's Store, we are dedicated to ensuring your complete satisfaction with your purchase. In the event that you are not entirely satisfied, we offer a straightforward return policy. Please take a moment to review the following guidelines to understand our return process.

Eligibility for Returns:

  • Products must be returned within 30 days from the date of purchase.
  • The item(s) must be unused, in their original condition, and with all tags and packaging intact.
  • Certain products, such as perishable goods, intimate items, or personalized items, are not eligible for return unless they have arrived damaged or defective.
  • We cannot accept returns on items that have been tampered with, altered, or modified in any way.

Return Process:

To initiate a return, please follow these steps:

  1. Contact our customer support team at info@rosiesstore.net within 30 days of receiving your order. Include the following information:

    • Your full name
    • Order number
    • Reason for return

  2. Our customer support team will review your request and provide you with further instructions, including the return address.

  3. Pack the item(s) securely in the original packaging or a suitable alternative to prevent damage during transit.

  4. Ship the item(s) back to us using a reliable and trackable shipping service. Please note that the cost of return shipping will be your responsibility unless the return is due to a faulty or incorrect item.

  5. Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned above.

Refunds and Exchanges:

If the returned item(s) meet the eligibility criteria, we will process your refund within 3 business days. The refund will be issued to the original payment method used for the purchase.

If you requested an exchange, we will process it once the returned item(s) have been received and inspected. The exchanged item(s) will be shipped to you using the original shipping method or an alternative agreed upon by both parties.

In case the return is due to a faulty or incorrect item, we will cover the return shipping costs. Please contact our customer support team for further assistance.

Please note that the processing time for refunds may vary depending on your payment provider.

Late or Missing Refunds (if applicable):

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@rosiesstore.net.

Contact Information:

For any questions or further assistance regarding our return policy, please contact us at info@rosiesstore.net. Our dedicated customer support team is here to assist you.

We greatly appreciate your cooperation and understanding. Thank you for choosing Rosie's Store!